We actively communicate our Customer Service Charter to all our stakeholders, in that:
- We manage all aspects of Health & Safety efficiently through dedicated software and resource allocation.
- We aim to respond to all customer enquiries within 72 hours, providing price and delivery date confirmation.
- We manage our Resources through our Capacity Planning software, to provide the fastest possible turnaround time for our customers without compromising on Quality and Safety.
- We will not over-promise and under-deliver on projects where requested delivery expectations are not achievable.
- We understand the importance to your business in adhering to or improving your timescale expectations.
- We are open and transparent with progress information, providing accurate and timely responses and periodic updates to ensure that the client is informed.
- We understand that if things go wrong, as they do from both sides of the client-supplier relationship, we are measured on how we react and respond to rectify the position in the client's best interests.
Our ability to offer competitive prices and unbeatable service is an illustration of our success in the marketplace and we are proud of the high percentage of loyal customers we have retained over the years.
